T's and C's for attended courses and activities.

 T's and C's of Booking On A Wild Harvest Course or Activity

When you book a course or activity here, you are agreeing to these terms and conditions at the point of booking.

To keep our small but cute tipi site running cleanly, safely and smoothly we ask the following:

PARKING - Please park inside the gate (we get told off for roadside parking), once inside please park sensibly trying not to block gates or access or egress of residents vehicles,  it is a tight squeeze at the moment due to development so please do bring as few cars as possible.  Where on-site parking is provided guests accept that they park their vehicles at their own risk.

FIRE SAFETY - Only use kindling, logs and fire-lighters provided, do not throw musical birthday cards or anything with small batterie, nor empty aerosols into the fire, do not sit on the edge of the fire or stand on the bricks of the fire.   Fire extinguishers are available in the garden, in the cosy hut and in the outside loo.  The fire meeting place is in the car park by the sign.

SMOKING is permitted outside buildings  - not in the loo, sleeping, or teaching areas.  Please dispose of butts in the fire pit not in the bins or compost heaps.

NEW - COVID protocol.  We have in place new measures to ensure the safety of our customers and staff against covid.   These are an extensive new covid specific cleaning protocol, a covid specific risk assessment added on to our usual venue risk assessment and an activities/teaching session based covid risk assessment. These are available separately they will either be sent to you or you can see them at anytime by request.

Legal docs for wild harvest

1. Copyright

2. Terms of Booking & Booking Deposit

By placing a booking with us (the property owner / his/her representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.

To place a booking with us the lead guest must be at least 16 years of age. 

Payments can be made online via paypal, card or bacs. Any charges raised against us by our banks for handling dishonoured payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.

All guests agree to respect the privacy and peace of all other  guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.

Cancellation, Returned Deposit & Non-Arrival Conditions

Guest who need to cancel a  course  should contact us as soon as possible. We can offer these options:

• We or you can sell your booking on - for a full refund less booking/advertising costs if we have someone on a waiting list to take that day course or if you do a direct sale or gift to another person, we don't mind this, just send us their email so we can confirm any upcoming details with them.
• A transfer to another date may be offered as a good will gesture only.

Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking (where not paid upfront) will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.

Expressly for group activity bookings we are now making it clear, there are no refunds are available for individuals in your party who book then later decide they can't attend.  There are many logical reasons for this and these can be found in our new, standard email template  sent out to those who ask for individual refunds within the group booking:

Hello

Thanks for your message, it is our policy that we can't do individual cancellations within a group booking.  This is for two reasons:

Firstly, it would be a part time job as EVERY single group size changes - some drop out, then a month later another is booked on.  We've done this 17 years now, so know how it goes, it's hard to organise a group we know that, but it would be impossible at our end on a national scale now to deal with individual cancellations.   So we accept the booking according the number quoted, as our resources and tutors are booked on the viability of each session, then if anyone drops out, and is not replaced in the coming months (which to be fair often happens)  we say that you can make (or take away the items to make), the missing person their craft.

Secondly, we need to be able to plan ahead for booking staff/ordering resources and would be daily refunding/rebooking for every single group; its not practical time-wise to administer lots of refunds for changes of situations at our end, as a small sustainable education business, time spent refunding and being left with excess stock (some of our materials are perishable eg. toiletries materials).

Usually our groups are happy to make the extra item or take the materials for the person who couldn't come to have a memory of the group event.

We email you the week before your session to confirm details of place etc.  and should no one else have filled this girls place (they usually privately exchange the £23 however, bacs etc with the new person), then they will still get their craft. 

We simply can't operate with lots of individual cancellations from each group, each week, hence this reasonable offering.  We are a group booking facility, rather than contracted with each individual, and have had 17 years in business with many happy customers, so look forward to soon be with you all for a fun, productive nature-inspired activities session!

The link to the terms and conditions for our glamping/day courses/activities bookings is HERE. 


Thanks for your understanding, and we look forward to seeing you soon!

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

3. WiFi Fair & Appropriate Usage Policy

Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.

4. Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

5. Smoking

Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is only allowed in outside areas and not inside any buildings and is in accordance with the Health Act 2006.

Pets

We do not accept pets throughout the accommodation, for various reasons, though we do love animals.

Accessibility Statement

We have provided an accessibility and access statement here, which you can download and read.

Your Personal Details & Privacy

Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read here.

Terms and Conditions for Provision of  Courses/Activities

There is a no smoking policy during sessions

No alcohol is to be consumed during  archery sessions or fire by friction sessions, If the teacher feels the sessions' safety is compromised by the consumption of alcohol they can stop the session immediately or ask the persons involved to leave.  In such cases a refund will not be given. 

If a tutor feels their personal safety is at risk by the behaviour of yourself or one member of your group they have the right to stop your session with no refund.

All full day courses involve refreshments  - we can’t always guarantee we have dairy and gluten free alternatives available so if you have any special dietary requirements do please give up a weeks notice to get you something in email to [email protected]

 If you have any special requirements due to illness or disability please let us know in advance by email to [email protected] or phone 07561862507 to let us know what reasonable adjustments we can make to help you attend.  All information is deleted after we have made the adjustments - we will not store personal information on this beyond the date it is required.

Thank you for your understanding

Di

www.wildharvest.org