Terms and Conditions for Ticket Buyers at The Off-Grid Survival Show

These Terms and Conditions are the standard terms that apply to the sale of all Tickets and other Goods via our Website under The Off-Grid Survival Show, which is a trading name of Di Hammill Page, Boundary Farm, YO424TA (referred to as “we/us/our”).

By placing an Order with us, you warrant that (a) you are legally capable of entering into binding contracts and (b) you are at least 18 years old.

1. Definitions and Interpretation

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Consumer” is as defined in the Consumer Rights Act 2015;

“Contract” means the contract for the purchase and sale of the Goods, as explained in clause 2;

“Customer” means you, the individual placing an Order with us;

“Goods” means merchandise and other physical goods available for purchase from our Website;

“Order” means your order for the Tickets and/or Goods;

“Order Confirmation” means our acceptance and confirmation of your Order as described in clause 2;

“Subscription” means our subscription service as detailed in clause 4.7;

“Ticket” means a ticket for our events, festivals and/or classes; and

“Website” means www.survivalshow.uk

1.2 Each reference in these Terms and Conditions to “writing” and “written” includes electronic communications such as email.

1. The Contract

2.1 These Terms and Conditions govern the sale of all Tickets and Goods by us and will form the basis of the Contract between you and us.

2.2 If you wish to place an Order with us, our Website will guide you through the ordering process and you must first create an account. Before submitting your Order to us, you will be given the opportunity to review and amend it. Please ensure that you have checked your Order and that you have read these Terms and Conditions carefully before submitting it. If you are unsure about any part of these Terms and Conditions, please ask us for clarification.

2.3 No part of our Website constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that we may, at our sole discretion, accept. Our acceptance is indicated by us sending you an Order Confirmation by email. Only once we have sent you an Order Confirmation will there be a legally binding Contract between you and us.

2.4 Our Order Confirmations will be in writing and will contain confirmation of the items ordered with fully itemised pricing including, where appropriate, taxes, delivery and other charges, our identity and contact details, and the estimated delivery date (where applicable).

2.5 In addition to purchasing Tickets, you may also book onto classes, which will be held at some of our events. Certain classes are free but others are payable in addition to the Ticket price – in any case, all classes will need to be booked in advance. Please note that you may book onto classes separately to buying Tickets but you will be unable to gain access to the event to attend the class, unless you have bought a specific Ticket for that event.

2.6 If, for any reason, we do not accept or cannot fulfil your Order, no payment will be taken under normal circumstances. If we have taken payment, any such sums will be refunded to you as soon as possible (and in any event, within 14 days).

2.7 Once your Order has been accepted as detailed in clause 2.3, we cannot accept any changes to it.

1. Descriptions and Availability

3.1 We have made every reasonable effort to ensure that all offerings conform to the photographs and descriptions provided on our Website. However, please note that certain speakers, traders and workshop providers may not be available on the day and we will do our best to replace these with similar offerings.

1. Price and Payment

4.1 The prices will be as shown on our Website at the time of your Order. Our prices may change at any time but these changes will not affect any Orders that we have already accepted.

4.2 We have made every reasonable effort to ensure that the prices on our Website are correct. If we find, or are made aware of, any typographical, clerical or other accidental errors or omissions on our Website, we will make every reasonable effort to correct them as soon as possible.

4.3 If there is an obvious pricing error on our Website, we will be under no obligation to provide the Order to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the price error is unmistakable and could have reasonably been recognised by you as a mispricing. Prices will be checked when we process your Order.

4.4 All prices include VAT, where applicable.

4.6 Payment must always be made at the time of Order, together with any applicable delivery charges, and you will be prompted to pay during the Order process.

4.8 All payments made via the Website will go through a payment gateway provider, such as Stripe. No credit or debit card information is provided to us and completion of the transaction will be subject to you agreeing to the payment gateway provider’s terms and conditions. A separate contractual relationship will be created between you and this third party and we cannot be held liable for any errors, actions, omissions or incorrect charges that may be made by them.

1. Delivery

5.1 Tickets purchased through the Website will be sent to you electronically, within 24 hours of the date of our Order Confirmation.Cancelling and Returning Goods if You Change Your Mind: PLEASE NOTE THIS CLAUSE DOES NOT APPLY TO THE PURCHASE OF TICKETS:

7.1 If you are a Consumer in the European Union, you have a legal right to a “cooling-off” period within which you can cancel the Contract for goods, for any reason. Please note this clause does not apply to the purchase of Tickets and once the Contract between you and us is formed, you will not be entitled to cancel the Order.

1. Our Liability

9.1 We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms and Conditions or as a result of our negligence or breach of contract. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.

9.2 Under no circumstances will we be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity whatsoever.

9.3 It is advised that you check the suitability and ingredients in particular cosmetic Goods before using them and always follow the instructions provided. Or check food ingredients for known allergens if appropriate. We will not be liable for any consequences that may arise from your failure to do so, subject always to clause 9.4 below.

9.4 Nothing in these Terms and Conditions seeks to exclude or limit our liability for death or personal injury caused by our negligence (including that of our employees or sub-contractors); or for fraud or fraudulent misrepresentation.

9.5 Nothing in these Terms and Conditions seeks to exclude or limit any of your rights as a Consumer, where applicable. Further information can be obtained from your local Citizens’ Advice Bureau or Trading Standards Office.

9.6 If you wish to complain about any aspect of your dealings with us, please contact us in writing in the first instance so we can investigate.

10. Events Outside of Our Control (Force Majeure): We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, subsidence, acts of terrorism or war, governmental action, other natural disaster, or any other event that is beyond our control.

11. How We Use Your Personal Information (Data Protection): All personal information that we may collect will be collected, used and held in accordance with the provisions of the General Data Protection Regulation 2016, the Data Protection Act 2018 and any amendments to them. For further information, please refer to the privacy policy on our Website.

Other Important Terms

12.1 We may transfer (assign) our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (if, for example, we sell our business). If this occurs, we will inform you in writing. Your rights under these Terms and Conditions will not be affected and our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.

12.2 You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without our express written permission.

12.3 The Contract is between you and us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.

12.4 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions will be valid and enforceable.

12.5 No failure or delay by us in exercising any of our rights under these Terms and Conditions means that we have waived that right, and no waiver by us of a breach of any provision of these Terms and Conditions means that we will waive any subsequent breach of the same or any other provision.

Governing Law and Jurisdiction: These Terms and Conditions and the Contract between you and us will be governed by, and construed in accordance with, the laws of England and Wales and any dispute will fall within the jurisdiction of the courts of England and Wales.