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T's and C's for Glamping Stays

terms and conditions Feb 20, 2021
Terms and Conditions for Wild Harvest Glamping

Wild Harvest Tipi Site Rules and Info Followed by T's and C's

When you book a stay, a course or activity here, you are agreeing to these terms and conditions at the point of booking.

To keep our small but cute tipi site running cleanly, safely and smoothly we ask the following:

PARKING - Please park inside the gate (we get told off for roadside parking), once inside please park sensibly trying not to block gates or access or egress of residents vehicles,  it is a tight squeeze at the moment due to development so please do bring as few cars as possible, thanks x

GLITTER AND BALLOONS - Our poultry and wild life eat popped balloons, while glitter stays in the soil for years.  No Glitter at all please and only use balloons to decorate inside spaces only.

MUSIC. - No Stereo Music on the Tipi Site.  This means no speakered music.  Mobile phone music is ok without speakers, up to midnight.  Music from a phone, with separate speakers is allowed inside the cosy hut until 11pm.

NO EATING/DRINKING INSIDE TIPIS/ACCOMMODATION - In order to keep the tipis feeling clean for you, we have a no food rule.  We learned the hard way, scraping pizza off sofa beds, and trying to get hot chocolate out of carpets.  You can eat around the fire circle, inside the cosy hut, or on the picnic benches. Just please not where people sleep.

DRINKING WATER - the drinking water is from a tap in the fridge room.  It is labelled with a DRINK ME sign.  You can fill your water container up there.  Water on the site via the garden hoses, is not classed as drink safe (though in is the same mains water, we just can't say its a drinking tap).

FIRE SAFETY - Only use kindling, logs and fire-lighters provided, do not throw musical birthday cards or anything with small batterie, nor empty aerosols into the fire, do not sit on the edge of the fire or stand on the bricks of the fire.   Fire extinguishers are available in the garden, in the cosy hut and in the outside loo.  The fire meeting place is in the car park by the sign.

LOGS - we provide a starter set of logs, fire-lighters and kindling.  If used carefully this can last, if you need more the price is £2 a bag for life size on a help yourself basis. 

SMOKING is permitted outside buildings  - not in the loo, sleeping, or teaching areas.  Please dispose of butts in the fire pit not in the bins or compost heaps.

RECYCLING and waste - Blue bins are for recycling, green is for normal rubbish.  There are two bins on site, near the outdoor kitchenette, use for one bottles/recyclables and one for normal rubbish please.  There is also a 'mixed' bin in the courtyard which we will sort out.  There should be bin bags in the basket in the cosy hut, if you need more please knock at back door.

NEED ANYTHING?  - Please knock at the back door and we will see if we have it, or can sort it :).

FIRE COOKING - We encourage you to cook over the fire and use the pizza ovens as it's all part of the experience, if you need any advice with this please ask.

NEW - COVID protocol.  We have in place new measures to ensure the safety of our customers and staff against covid.   These are an extensive new covid specific cleaning protocol, a covid specific risk assessment added on to our usual venue risk assessment.  These are available separately they will either be sent to you or you can see them at anytime by request.

 

Legal docs for wild harvest

 

Terms of Booking & Booking Deposit

By placing a booking with us (the property owner / his/her representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.

To place a booking with us the lead guest must be at least 16 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

To secure any booking we require a deposit to be paid in advance, this deposit amount is = 50% in the prior season or full payment if booking is in the same season.
Deposit payments must be 'cleared funds' before a booking can be confirmed. Deposits are only refundable under the conditions set-out here within.

Payments can be made online / over the phone using debit / credit card as well as by digital bank transfer, cheque or cash deposit. Any charges raised against us by our banks for handling dishonoured cheque's, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.

Check-in & Check-out

Guests must check-in and check-out by the times stated below;

  • Check-in from: 15:00pm and before 21:00pm on day of arrival
  • Check-out by: 11:00am on day of departure (may be extended by arrangement if activities are taken that necessitate the extra time)

Cancellation, Returned Deposit & Non-Arrival Conditions

Guest who need to cancel a booking should contact us as soon as possible. We can offer these options:

  • We can sell your booking on - full refund less booking/advertising costs
  • A transfer to another date will be offered
  • If the booking is for a stay in two months away or beyond a refund can be given.

 

Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

WiFi Fair & Appropriate Usage Policy

Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

Smoking

Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is only allowed in outside areas and not inside any buildings and is in accordance with the Health Act 2006.

Pets & Service Dogs

We do not accept pets throughout the accommodation, except for service dogs.

Parking

Where on-site parking is provided guests accept that they park their vehicles at their own risk.

Accessibility Statement

We have provided an accessibility and access statement here, which you can download and read.

Your Personal Details & Privacy

We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation) [which comes into force in May 2018].

Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read here.

You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.

Terms References & Further Information

Our Right To Cancellation

We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.

 

 

Terms and Conditions for Courses/Activities

 

  1. If you book and pay for a place and cannot turn up the booking is non refundable unless:

We can sell your place to someone else where we will refund you less the costs of the sale/advertising and refunding.

 

You will be offered another space on a future course.

 

The above are goodwill gestures only.

 

2.  There is a no smoking policy during sessions

 

3.  No alcohol is to be consumed during  archery sessions or fire by friction sessions, If the teacher feels the sessions' safety is compromised by the consumption of alcohol they can stop the session immediately or ask the persons involved to leave.  In such cases a refund will not be given.

 

 

4.  If a tutor feels their personal safety is at risk by the behaviour of yourself or one member of your group they have the right to stop your session with no refund.

 

5.  All full day courses involve refreshments  - we can’t always guarantee we have dairy and gluten free alternatives available so if you have any special dietary requirements do please give up a weeks notice to get you something in email to [email protected]

 

6.  If you have any special requirements due to illness or disability please let us know in advance by email to [email protected] or phone 07561862507 to let us know what reasonable adjustments we can make to help you attend.  All information is deleted after we have made the adjustments - we will not store personal information on this beyond the date it is required.

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